Frequently Asked Questions
WHAT IS YOUR RETURNS POLICY?
Please read our full Returns Policy here
CAN I RETURN A SALE ITEM?
Yes, sale pieces can be returned for an e-Boutique credit which is valid for six (6) months from date of issue granted that the item meets our conditions of return.
I MISSED OUT ON SHOPPING DURING YOUR SALE, CAN YOU EXTEND THE SALE FOR ME?
Unfortunately we are unable to extend our sale offer beyond the specified start and finish times as advertised.
HOW DO I RETURN AN ITEM?
Please make sure items are returned in original condition with all original garment tags attached within fourteen (14) days of delivery. Submit your return here
WHY WAS I DENIED TO RETURN MY ITEM?
If you are denied for a return it usually means that you have not met the conditions of our Return Policy. Please read our Returns Policy here.
I CAN’T FIND SOMETHING I WANTED TO PURCHASE, OR IT IS LISTED AS SOLD OUT. WHAT CAN I DO?
Unfortunately if the item isn’t on the website this may be because it has sold out. Please contact us and we will check availability in our warehouse. If the item is listed as “sold out” we may be receiving more of these items. Please contact us at email@example.com and we will place you on the waiting list.
WHAT SIZE AM I?
Please read our size guide here. if you would like further advice on sizing please contact firstname.lastname@example.org
CAN I BUY SOMETHING FROM A BOUTIQUE OVER THE PHONE?
If you would like an item that is currently out of stock on the website you are more than welcome to contact on +61406185411 or email email@example.com and we can process your order over the phone and they will post the item to you. Standard Shipping charges apply ($10.00 for Domestic orders under $350 or $35 for International orders under $500).
CAN I PAY USING AFTERPAY?
Yes, you can checkout using AfterPay if you are located within Australia and have an AfterPay account.
I AM SHOPPING FROM OUTSIDE AUSTRALIA, WHAT CURRENCY WILL I BE CHARGED IN?
All purchases are billed in AUD. The currency conversion will be set by your bank.
WHEN WILL MY ITEM ARRIVE?
In Metro areas please allow up to 1-3 Business Days for your parcel to arrive. Rural areas can take longer. Please note, we cannot deliver to PO Boxes or Parcel Lockers.
I ENTERED THE WRONG ADDRESS, HOW CAN I CHANGE IT?
Please double check your address prior to completing checkout. If you do need to change your address and your order has not been shipped please contact customer service by calling us on +61 406 185 411. Once your order has been shipped we can contact DHL and endeavour to retrieve your order.
WHERE IS MY CONFIRMATION EMAIL?
Please note during peak sale times there may be a delay in us processing your order. Please also ensure you have checked your Junk Mail, or contact us at firstname.lastname@example.org to have another confirmation sent.